Shipping
Where can we ship to?
We ships to physical addresses in the 50 U.S. States. and we can not ship to P.O. Boxes, APO/FPO addresses, U.S. territories outside the 50 States, freight forwarders, or any overseas address. Additionally, we will not ship to hotels, motels, or other places of temporary occupation.
When is the order processed?
Most ground orders, placed Monday through Friday before 1:00 pm Mountain are typically processed through shipping the same day they are received. Overweight or oversize orders must be placed before 10:00 am for same-day shipping. Orders placed after 1:00 pm or over a weekend ship the next business day. You will receive an email or phone call if questions come up about your order. This can cause delays in processing. You have 48 hours to respond before an order is canceled.
How long will shipping take?
Shipping takes between one and seven business days, depending on the shipping method and the final destination. Expected delivery times are quoted from the time the item leaves our facility until it reaches your destination, not from when the order is placed and are only an estimation and not a guarantee. Estimated arrival dates falling on a holiday roll forward to the next business day.
What’s a business day?
A business day is a Monday, Tuesday, Wednesday, Thursday, or Friday not including major holidays that fall on those weekdays. When calculating shipping transit times or making an estimation regarding the arrival of your order, remember to only count Business Days. For example, if a package is shipped via 2-Day Air from Vann’s and the carrier picks it up on a Thursday, the first Business Day in transit would fall on Friday and the second Business Day would fall on Monday. If you have any questions about our Estimated Arrival dates, Business Days, or any other shipping related questions, please contact us by Email:goodproductwdus@hotmail.com
Get it faster
We also offers overnight, two-day and three-day shipping options for an additional fee that varies by product and destination. Just check the options in the shopping cart if you’re interested in getting your package faster than normal. Shipping carriers do not guarantee Next-Day, Second-Day, and Three-Day shipping services during the busy holiday periods.
Overweight/Oversize Shipping
Due to the size and/or the weight of some products, they must be sent by Common Carrier Freight. These products exceed the standards of a shipping company such as Fed Ex or UPS. A Common Carrier Freight company is equipped to handle shipments that exceed the weight and/or size limitations that companies such as Fed Ex & UPS have. They have multiple choices on delivery vehicles, equipment such as trucks with Lift-gates, Stair crawlers and more. Also, if your shipment requires a delivery team of more than one person you can be assured that a Common Carrier Freight company can meet these needs.
Shipping partners
We partners with Fed Ex and UPS. Please understand that these companies have their own policies and terms of use. We strongly suggest that you familiarize yourself with them.
Return
How do I return an item with a receipt?
Items purchased at our store are eligible for exchange or refund of the purchase price on the original method of payment. Some rules and exceptions apply. Please see the sections below for more information.
What if I don’t have a receipt?
Without a receipt items purchased at our store are eligible for exchange or refund as store credit. The refund will be calculated at the item’s lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher. Some rules apply. Please see below.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. We accept the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. We reserve the right to limit returns or exchanges with or without a valid receipt.
For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.
How can I return my order?
Bring your order to one of our stores. This is the quickest way to return merchandise and receive a refund or store credit. To return furniture items, call customer care at 3526140019.
By mail: – Complete the “returns” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, order number and the approximate date of purchase with the item and mail it to the facility nearest you. Customers are responsible for the return postage. Credits can take up to 4 weeks based on shipping and processing time.
What can’t be returned?
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, Ear Piercing Kits, Perishable Foods and Services.
What if I made the order?
Merchandise sold exclusively on our site may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise is damaged, defective or there is a shipping error. Manufacturers’ warranties may apply in certain situations.
Items purchased at our store are eligible for refund of the purchase price on the original method of payment. Orders purchased with PayPal will be refunded as a check to the customer’s billing address.
How long does it take for a refund to appear on my Credit Card account?
Refunds to a Credit Card typically take 3- 4 days to post to your account from the day the merchandise was received.
How long does it take for a refund to appear on Bank Card or Debit Card?
For information about refunds to a third party credit card, contact your financial institution. It typically takes 7 – 10 days to post to your account from the day the merchandise was received.
Do you have a Price Match Guarantee?
Yes, we offer our price match guarantee to ensure that you always find value in your purchase. Within 14 days after your purchase, if you find a lower, currently advertised price on an identical item at a competitor, just bring the ad to a store and we’ll match that price and refund you the difference. *Does not include: Salon/The Salon by InStyle Salon, Optical, Portrait, In-Home Custom Window Treatments or Services. For online purchases, call Customer Care at 1-800-322-1189.
Can the price be adjusted in store?
One time sales adjustments will be made in-store within 14 days of the purchase with the original sales receipt.
Can I exchange commodity inside our products?
commodity inside our store and commodity stores are happy to exchange your new or gently used in-store purchase for another product within 60 days of purchase. We do not currently accept online exchanges.
How can I return?
For commodity inside In-Store Purchases – In order to obtain a refund in the same form of payment as your purchase was originally made at a commodity inside store location the merchandise must be returned within 30 days of the purchase date with a sales or gift receipt to a commodity inside store or commodity freestanding store location. For receipted or verified and approved returns of merchandise purchased at a commodity inside store location 31-60 days after purchase, We offers store credit in the form of a Merchandise Return Voucher.
Merchandise Return Vouchers are not valid for use in commodity Freestanding locations or on commodity.com. The Merchandise Return Voucher has no expiration date, cannot be redeemed for cash, reloaded, transferred to others or sold and will not be replaced if lost or stolen. commodity inside our store and commodity stores are also happy to exchange your new or gently used in-store purchase for another product within 60 days of purchase.
FAQs of Shipping & Return
Some packages need to update logistics information after customs clearance is completed.
If the transportation time exceeds 20 days, please contact us and reference your order number. We will do our best to help locate your shipment.
Please take a photo of your damaged product immediately and tell us your order number. We will make every effort to replace your order or refund you.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
After you submit the order, you can see the order number on the payment success screen.
At the same time, we will send an order notification to the email address you filled in when placing the order, and the order number can also be found in this email.